Excellence in service, essential to my clients, cooperate and coordinate with my colleagues.
· All notes required for each client completed at the end of each day so that Employment Consultant (EC) has accurate record of initial appointment available
· Development of report to of outcome eligibility to assist ECs to determine best placements that will result in outcome payments for the organisation
· Development of flexible script that will give clients all of the information they need in order to remain compliant with Centrelink requirements and being able to tailor the script to meet the requirements of each client, regardless of circumstances
· Provision of timely handover of clients to ECs giving as much detail as possible to EC to ensure servicing of client is appropriate and making sure that the EC can go into their first appointment with the client with plans in mind of how that client can be best serviced
Key Accountabilities:
Develop Category Structure
Develop Business Category Scheme
Develop Organisation Wide Retention Schedule
Apply Retention / Destruction requirements to records
Liaise with individuals for feedback
Motivate users to embrace new structure
Information Management
Change Management
Project Management
Compliance Management
Key Strengths Include:
 Ability to listen and problem solve
 Time management
 Understanding of cultural difference
 Able to liaise with all members of staff
 Problem management
 Risk management
Achievements:
- Successful development of Knowledge Tree by research and continuous documentation of fixes as they arose thereby decreasing the time it took to locate problem fixes and increasing productivity
- Provision of metrics to management by the development of a staff survey thereby finding ways to improve service and increase customer satisfaction
- Ensured ability of new helpdesk members to be productive in a short space of time by creation of induction booklet which increased the efficiency of the helpdesk
- Provided timely receipt of technical equipment and software by establishing purchasing procedures and processes and documenting these to ensure that anyone was able to follow
Key Strengths Include:
 Data management and data integrity
 Ability to work with multi-disciplinary teams
 Time management
 Governance and compliance management
 Client relationship building
 Commitment to continuous improvement
Achievements:
- Achieved consistently high compliance audit ratings across multiple accounts by managing and maintaining documentation, ensuring data integrity and artefact retention
- Successful compliance with Service Level Agreements (SLAs) using effective time management skills and continued communications between multi-disciplinary groups and thus prevention of financial penalties due to non-compliance
- Participated in successful implementation of a project to roll out a global tool by providing training documentation and training sessions across the company including New Zealand staff
- Consistently achieved high Personal Business Commitments (PBC) ratings as part of annual reviews by providing and participating in continuous improvement processes and actively assisting colleagues in the provision of information on compliance requirements by being a Subject Matter Expert (SME)
- Successfully ensured the return of all Victoria Police property at the conclusion of their contract with IBM by creating reports to share with the client to determine data integrity, developed communications to be sent out to all staff members with Victoria Police property, regular follow ups with project managers and holders of Victoria Police property, collation and interpretation of information as it was received
I have found, and I am sure you will all agree, that any sort of development work requires a high level of creativity, being able to look at something from multiple viewpoints and having the ability to adapt. These are all skills that are transferrable to anything in life, whether that is your professional life, your personal life or that part of your life that houses your creative passions. We need to use these creative passions as a time simply for ourselves, to recharge and to re-invent...